Reading tip: This policy is written in plain English rather than dense legalese. If any section is unclear, contact us — we're happy to explain what it means for your specific situation as a Philippine member of Wage Plus.
1
Information We Collect
Wage Plus collects personal information in several ways. Here is a clear breakdown of the categories and why each type is gathered.
Registration and account information
When you create a Wage Plus account, we collect your legal full name, date of birth, email address, mobile number, and residential address. This information is required to open an account and is used for identity verification, account security, and communications.
Identity verification documents
To comply with know-your-customer requirements and confirm your age, Wage Plus may request a government-issued ID such as a PhilSys National ID, passport, driver's licence, or other accepted Philippine identification. These documents and associated photographs are processed solely for verification purposes.
Payment and transaction data
When you make a deposit or withdrawal, Wage Plus receives information about the payment method used — such as a GCash mobile number, Maya wallet reference, BDO or BPI account identifier, or card details. We do not store full card numbers. Transaction records including amount, date, method, and status are retained as part of your account history.
Betting and gaming activity
Wage Plus records all wagers placed, markets selected, odds accepted, game rounds completed, and related activity. This data supports account management, dispute resolution, responsible gaming monitoring, and compliance reviews.
Device and technical data
When you access Wage Plus, we may automatically collect your IP address, browser type and version, device type and operating system, session duration, pages visited, and referring URL. This technical data helps us maintain platform performance, detect fraud, and improve the experience for Philippine members.
Communications and support records
If you contact Wage Plus through email or live chat, we retain a record of the conversation, including any personal information you share, to provide consistent support and document the resolution of queries.
2
How We Use Your Information
Wage Plus uses personal data collected from members for specific, legitimate purposes. We do not use your information for purposes beyond what is described here without informing you first.
- Account creation and management: To register your account, maintain your profile, and allow you to access Wage Plus services.
- Identity and age verification: To confirm you are at least 18 years old and eligible to use a real-money betting platform in the Philippines.
- Payment processing: To receive deposits from and send withdrawals to payment methods you have registered, including GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, Visa, and Mastercard.
- Bet settlement and account balance management: To record accepted wagers, calculate returns, apply promotional credits, and maintain an accurate balance in Philippine Peso.
- Fraud prevention and security: To detect unusual login patterns, suspicious transactions, and account misuse that may affect you or the integrity of the platform.
- Responsible gaming: To monitor account behaviour for signs of gambling harm, apply deposit limits or cooling-off periods requested by the member, and action self-exclusion requests.
- Customer support: To respond to queries, investigate complaints, and document resolutions.
- Legal and regulatory compliance: To meet obligations that may require data collection, retention, or reporting.
- Platform improvement: To analyse aggregated, anonymised usage patterns and improve the Wage Plus interface, odds offering, and payment experience for Philippine members.
- Service communications: To send essential account notifications such as transaction confirmations, password-reset links, verification reminders, and updates to this policy.
- Promotional communications: To send offers and bonus information where you have not opted out. You may adjust communication preferences through your account settings.
3
Legal Basis for Processing
Wage Plus processes personal data on the following grounds, applied depending on the specific purpose:
- Contractual necessity: Processing required to create your account, accept wagers, process payments, and provide the services you have signed up for.
- Compliance with legal obligations: Processing required to meet identity verification, anti-money-laundering, responsible gaming, and other applicable requirements.
- Legitimate interests: Processing for fraud detection, platform security, dispute resolution, and improvement of Wage Plus services, where those interests do not override your rights.
- Consent: Where applicable, processing based on your explicit consent, particularly for optional promotional communications. Consent may be withdrawn at any time without affecting the validity of prior processing.
4
Sharing Your Information
Wage Plus does not sell or rent your personal information to any third party. We share data only in the circumstances described below, and only with parties that are bound by appropriate confidentiality and data-handling obligations.
Payment processors and financial institutions
To complete deposits and withdrawals, Wage Plus shares relevant transaction details with the payment provider you have selected — for example, GCash, Maya, or your bank. These providers operate under their own data protection obligations and process only the information required to complete the transaction.
Identity verification and KYC partners
Wage Plus may use third-party services to assist with identity document verification. These partners process your submitted documents strictly for the purpose of confirming your identity and age. They do not receive your betting activity, balance information, or payment history.
Technology and platform providers
Certain platform infrastructure, game providers, and operational tools are supplied by third-party technology partners. These providers may process limited technical or account data to deliver their services to Wage Plus. All providers are required to handle your data securely and in accordance with applicable obligations.
Legal and regulatory disclosure
Where required by applicable law, court order, regulatory authority, or law enforcement, Wage Plus may be required to disclose personal information. We will only comply with lawful requests and, where permitted, will inform affected members of such disclosures.
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Cookies and Tracking Technologies
Wage Plus uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device that helps the website function correctly and remember your preferences between visits.
Essential cookies
These are required for the platform to work. They enable login sessions, maintain your account state while you browse, support payment flows, and keep security features active. You cannot opt out of essential cookies without losing access to the platform.
Analytics cookies
Wage Plus uses aggregated, anonymised analytics to understand how members use the platform — which pages are visited, how navigation flows, and where technical issues occur. This helps improve the experience for all Philippine members without identifying individuals.
Functional cookies
These cookies remember your preferences, such as language settings or your preferred payment method, so you do not need to re-enter them every time you log in.
You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use Wage Plus normally. Third-party cookies set by payment providers or game technology partners are subject to those providers' cookie policies.
6
Data Retention
Wage Plus retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable obligations. Here is a general guide to retention periods:
- Active account data: Retained for as long as your Wage Plus account remains open, plus a period after closure as required by applicable regulations.
- Transaction and betting records: Retained for a minimum period following the transaction or wager to support dispute resolution, audits, and regulatory compliance.
- Identity verification documents: Retained for the period required under applicable anti-money-laundering and KYC obligations.
- Customer support communications: Retained for a reasonable period following resolution of the query.
- Technical and device logs: Retained for a shorter period, typically sufficient to support security monitoring and platform diagnostics.
When personal data is no longer required, Wage Plus takes reasonable steps to securely delete or anonymise it.
7
Security Measures
Wage Plus applies technical and organisational measures to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Encrypted transmission of data between your device and Wage Plus servers.
- Encryption of sensitive data stored in account and payment systems.
- Access controls that restrict which Wage Plus team members can view sensitive personal or financial data.
- Monitoring systems designed to detect and respond to unusual login activity, suspicious transactions, or potential security incidents.
- Regular review of security practices as threats and technology evolve.
No system connected to the internet is completely immune from risk. If a security incident occurs that affects your personal data, Wage Plus will take appropriate steps and notify affected members as required. You should also protect your account by using a strong, unique password and not sharing your login details with anyone — including family members.
8
Your Rights Over Your Personal Data
As a Wage Plus member in the Philippines, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal data Wage Plus holds about you.
- Right to correction: You may request that inaccurate or incomplete personal data be corrected. Some details can be updated directly in your account settings.
- Right to erasure: Where permitted and not restricted by legal or operational obligations, you may request deletion of your personal data.
- Right to restrict processing: In certain circumstances you may ask Wage Plus to limit how your data is used while a concern is being addressed.
- Right to object: You may object to the processing of your data for direct marketing purposes. You may also object to other processing based on legitimate interests, subject to applicable conditions.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to complain: If you believe Wage Plus has not handled your personal data correctly, you have the right to raise the matter through the relevant channel.
To exercise any of these rights, contact Wage Plus at support@wageplus.net with your registered name and a clear description of your request. We aim to respond within a reasonable timeframe. Identity verification may be required before any data is disclosed or deleted.
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Children and Minors
Wage Plus is strictly an adults-only platform. We do not knowingly collect personal information from any person under 18 years of age. Age is verified during the registration and KYC process.
If Wage Plus discovers or is notified that an account belongs to a person under 18, that account will be closed immediately, any funds will be handled according to applicable rules, and relevant information will be securely removed to the extent permitted. If you believe a minor has registered a Wage Plus account, please contact us at support@wageplus.net so we can investigate promptly.
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Changes to This Privacy Policy
Wage Plus may update this Privacy Policy to reflect changes in the platform, payment methods, applicable requirements, or privacy best practices. When material changes are made, the updated policy will be published on this page with a revised effective date. We may also notify active members by email or through an account notification.
Continued use of Wage Plus after a policy update indicates your acceptance of the revised terms. If you do not accept the updated policy, you should stop using the platform and may contact us to request account closure. We recommend reviewing this page periodically so you are always aware of how your information is handled.
11
Contact Us About Privacy
If you have questions, concerns, or requests related to this Privacy Policy or to the personal data Wage Plus holds about you, please get in touch with the team. We are here to help.
Email: support@wageplus.net
Platform: FAQ page for common account questions
Policies: Terms and Conditions · Responsible Gaming
Please include your registered name and mobile number in your email so we can verify your identity and respond efficiently. Response times may vary during peak periods, but we aim to address all privacy-related queries as quickly as possible.
